Last updated: March 2026

1. Introduction

This Refund Policy applies to all purchases made on jamessherlockprizes.com.

By entering any of our raffles or prize draws, you agree to the terms outlined below.

2. No Refunds on Raffle Entries

All raffle (competition) entries are final and non-refundable once purchased.

This is because:

  • Entry into a raffle is considered a form of digital service

  • Your ticket(s) are immediately entered into the draw upon purchase

Therefore, you do not have a right to cancel or request a refund after completing your purchase.

3. Exceptions (Refunds May Be Issued If)

We may offer a refund in the following circumstances:

  • Duplicate transactions or accidental overpayment

  • Technical errors resulting in failed or invalid entries

  • Payment taken but no entry issued

  • Cancellation of a competition by us

If a competition is cancelled, you will receive:

  • A full refund, or

  • The option to transfer your entry to another competition (if applicable).

4. Discretionary Refunds

Any refunds outside the situations listed above are issued entirely at our discretion.

We reserve the right to refuse refund requests where:

  • Entries have been validly processed

  • The draw has already taken place

  • There is no valid justification for a refund

5. Chargebacks & Disputes

If you initiate a chargeback or payment dispute without contacting us first:

  • Your entries may be voided

  • Your account may be suspended or restricted

  • We reserve the right to recover any associated costs

We strongly encourage you to contact us first so we can resolve any issues quickly.

6. Contact Us

If you believe you are eligible for a refund or have an issue with your purchase, please contact us:

Email: prizes@jamessherlock.co.uk
Address: 3 Horsepond Business Park,
                 South Molton,
                  Devon,
                  EX36 4EJ,
                  United Kingdom.

7. Important Legal Note

Our raffles are operated in compliance with UK laws relating to prize competitions. By entering, you acknowledge that:

  • Entry fees are for participation in a competition

  • Refund rights differ from standard retail purchases